Refund Policy

All sales are final.

Except in the three cases below, subscriptions, credits, credit packs and coloring books are not refunded once delivered: they are digital and delivered straight away. Before you pay, we ask you to tick a box that says so.

Cancel anytime

Your plan stops at the end of the billing period. You can cancel at any time from your account (Billing). You keep your plan and its credits until the end of the period you paid for; the rest of that period is not refunded.

When you do get money back

Only in these three cases:

1. Faulty or not delivered. If something you bought doesn’t work or never arrived, tell us. We’ll fix it or refund it.
2. Charged twice. If you were charged twice by mistake, we refund the duplicate charge.
3. EU and UK: 14 days on a new subscription. If you live in the EU or the UK and cancel a new subscription within 14 days of buying it, you get back the unused part of what you paid.

Withdraw online

To withdraw from a new subscription within the 14 days, use Withdraw from contract here (also in the footer and your account menu). We email you a confirmation with what you sent and the date and time we received it.

Who sells to you

Payments on Koloring.ai are handled by Dodo Payments, our reseller and Merchant of Record. Their Buyer Terms also apply to your purchase. Dodo Payments may also give a refund under its own Buyer Terms. When a refund is due, Dodo Payments pays it back to the card or account you paid with.

Talk to us first

Something wrong, or charged twice? Email soufiane@koloring.ai with the email address you paid with, and please contact us before opening a dispute with your bank or card company. Most problems are quicker to fix directly.